Shipping & Returns
Shipping & Delivery
Orders are processed Monday–Friday, 8:30 AM–4:30 PM Eastern Time, excluding holidays.
- Standard orders: Orders received before 2:00 PM generally ship the same business day, subject to product availability.
- Express orders: Place your order before 11:00 AM Eastern Time for same-day shipping. Call us about express orders placed after this cutoff. Express service includes weekday delivery only.
- Ground delivery: Typically takes 1–5 business days after shipment.
We cannot ship to P.O. boxes.
We ship through FedEx and UPS. For large orders, pallet shipments, or discounted freight options, call 404-840-8900.
Shipping Responsibility
Orders ship FOB origin (shipping point). Responsibility for the goods, freight costs, and loss or damage during transit transfers to the buyer when the shipment is handed over to the carrier.
Delivery charges are nonrefundable for refused deliveries or packages that cannot be delivered after repeated attempts.
International Shipping
International shipping is available to many destinations, subject to product and destination restrictions. Call 404-840-8900 to arrange shipment using your shipping account.
Available carriers include UPS, FedEx, DHL, and USPS. Tracking capabilities vary by carrier and service. We do not issue refunds for international USPS shipments lost in transit.
Customers are responsible for customs fees. Contact us for international shipping options and air freight pricing.
Return Eligibility
Rapid tests, including point-of-care, infectious disease, drug, and alcohol testing products, are final sale and nonreturnable, except for confirmed defects or items shipped in error. These products have storage requirements that cannot be verified after delivery.
Other products may be eligible for return with prior approval. Approved returns are subject to a 30% restocking fee, except for confirmed defective products or items shipped in error.
Refrigerated products are nonreturnable unless shipped in error by TransMed Company, LLC.
Return Authorization & Shipping Costs
All returns require prior approval and a Return Merchandise Authorization (RMA) number. Do not send products back without authorization.
To request a return, call 404-840-8900 or email customerservice@transmedco.com. Please provide:
- Your customer name and order or invoice number.
- The product details.
- A description of the issue or reason for the return.
TransMed pays return shipping costs only when the return results from a shipping error by TransMed, such as sending an incorrect item. Customers are responsible for return shipping costs in all other cases, including approved returns of defective products.
Incorrect or Suspected Defective Products
Contact us if you receive an incorrect item or suspect a product defect. For suspected defects, supporting documentation is required, such as photographs or laboratory confirmation results. Returned testing devices will be submitted to the manufacturer for quality review.
If a defect or shipping error is confirmed, we will arrange a replacement or refund. No restocking fee applies. Return shipping responsibility is described above.
Follow the manufacturer’s instructions for product storage, use, and interpretation of results.
Refunds
For approved returns, allow approximately 2–4 weeks from the date you give the package to the return carrier for your refund. Timing depends on return transit, inspection and processing, and your bank or payment provider. Manufacturer review of suspected defects may require additional time.
Contact Us
TransMed Company, LLC
Phone: 404-840-8900
Email: customerservice@transmedco.com
Customer Service & Mailing Address:
1887 McFarland Parkway
Alpharetta, GA 30005
Please obtain return authorization and shipping instructions before sending products to this address.